Cookie Policy
Last updated: September 2024
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and allow certain features to work properly.
How We Use Cookies
We use cookies to:
- Remember your cookie preferences and settings
- Keep you logged in during your visit
- Understand how you use our website to improve your experience
- Provide relevant content and advertisements
- Analyse website performance and user behaviour
- Prevent fraud and enhance security
Types of Cookies We Use
✓ Strictly Necessary Cookies
These cookies are essential for our website to function properly. They cannot be disabled.
- Session Management: Keep you logged in during your visit
- Security: Prevent cross-site request forgery attacks
- Functionality: Remember your cookie preferences
- Load Balancing: Ensure optimal website performance
Duration: Session cookies are deleted when you close your browser. Persistent cookies last up to 1 year.
📊 Analytics Cookies
These cookies help us understand how visitors interact with our website.
- Google Analytics: Track page views, user journeys, and popular content
- Performance Monitoring: Identify slow-loading pages and technical issues
- User Behaviour: Understand which services are most popular
- Conversion Tracking: Measure the effectiveness of our marketing
Duration: Up to 26 months
Control: You can opt out of analytics cookies in our cookie settings
📢 Marketing Cookies
These cookies are used to deliver relevant advertisements and track marketing campaigns.
- Social Media: Enable social media features and track shares
- Advertising: Show relevant ads on other websites
- Remarketing: Display targeted ads to previous visitors
- Campaign Tracking: Measure the success of marketing campaigns
Duration: Up to 2 years
Control: You can opt out of marketing cookies in our cookie settings
⚙️ Functional Cookies
These cookies enhance your browsing experience but are not essential for basic functionality.
- Preferences: Remember your language and region settings
- Personalisation: Customise content based on your interests
- Chat Support: Enable live chat functionality
- Video Players: Allow embedded videos to function properly
Duration: Up to 1 year
Control: You can disable functional cookies, but some features may not work properly
Third-Party Cookies
Some cookies on our website are set by third-party services:
Managing Your Cookie Preferences
Cookie Settings on Our Website
You can control your cookie preferences using our cookie banner or settings panel:
Browser Settings
You can also control cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and stored data
Impact of Disabling Cookies
⚠️ Important Notice
Disabling cookies may affect your experience on our website.
What May Not Work Without Cookies:
- Staying logged in during your session
- Remembering items in your enquiry basket
- Personalised content and recommendations
- Website performance optimisation
- Social media integration features
- Live chat support functionality
Your Rights
Under UK data protection laws, you have the right to:
- Know what cookies we use and why
- Choose which cookies to accept or reject
- Change your cookie preferences at any time
- Access information about the data collected through cookies
- Request deletion of data collected through cookies
Updates to This Policy
We may update this cookie policy to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through our website or by email.
Contact Us
If you have questions about our use of cookies, please contact us:
Email: [email protected]
Phone: +441603336430
Address: 34 Wheeler Rd, Norwich NR3 2EB