Privacy Policy

Information We Collect

Information You Provide

• Contact details (name, email, phone, address) when you enquire about parts or services
• Vehicle information to help us find the correct parts
• Order history and preferences to improve our service
• Communication records for customer support purposes

Information Collected Automatically

• Website usage data (pages visited, time spent, browser type)
• IP address and location data for fraud prevention
• Cookie data as described in our Cookie Policy

How We Use Your Information

• Service Delivery: Processing orders, delivering parts, providing customer support
• Communication: Responding to enquiries, sending order updates, newsletter (with consent)
• Business Operations: Inventory management, financial reporting, legal compliance
• Improvement: Analysing usage to improve our website and services
• Marketing: Sending relevant offers and updates (with your consent)

Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract Performance: To fulfil orders and provide services
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Consent: For marketing communications and optional cookies
• Legal Obligation: For tax, accounting, and regulatory requirements

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Delivery companies, payment processors, IT support (under strict confidentiality)
• Parts Suppliers: To source specific components (limited vehicle and contact details only)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We never sell your personal data to third parties.

Data Security

We protect your information using:

• SSL encryption for data transmission
• Secure servers with regular security updates
• Access controls and staff training
• Regular security audits and vulnerability assessments
• Secure backup and recovery procedures

Data Retention

We retain your data for:

• Customer Records: 6 years after last transaction (legal requirement)
• Marketing Consent: Until withdrawn or 2 years of inactivity
• Website Analytics: 26 months maximum
• CCTV (if applicable): 30 days unless incident recorded

Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (where legally possible)
• Restriction: Limit processing of your data
• Portability: Receive your data in a portable format
• Object: Opt out of marketing or processing based on legitimate interest
• Withdraw Consent: Remove consent for marketing or optional cookies

To exercise these rights, contact us at [email protected] or +441603336430.

Cookies and Tracking

Our website uses cookies to improve your experience. For detailed information about our cookie usage, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be notified by email or website notice. The date of the last update is shown at the top of this policy.

Contact Information