Terms of Service

1. Definitions

• "Company", "we", "us", "our" refers to Dusk Capitals Auto Parts
• "Customer", "you", "your" refers to the person or entity using our services
• "Services" includes auto parts supply, installation, advice, and related services
• "Website" refers to our online platform and all associated content
• "Products" refers to auto parts, accessories, and components we supply

2. Acceptance of Terms

By accessing our website, making enquiries, or purchasing products, you confirm that:

• You are at least 18 years old or have parental/guardian consent
• You have the legal authority to enter into this agreement
• You will comply with all applicable laws and regulations
• The information you provide is accurate and complete

3. Products and Services

3.1 Product Availability

• We strive to maintain accurate stock levels but cannot guarantee availability
• Prices are subject to change without notice
• We reserve the right to limit quantities or refuse sales
• Special orders may require advance payment and longer delivery times

3.2 Product Descriptions

• We aim for accurate descriptions but cannot guarantee complete accuracy
• Images are for illustration purposes and may vary from actual products
• Customers are responsible for verifying part compatibility
• We provide guidance but final responsibility lies with the customer

4. Orders and Payment

4.1 Order Process

• Orders are confirmed via email or phone call
• We may request additional verification for large orders
• Prices include VAT unless otherwise stated
• Delivery charges are additional unless specified

4.2 Payment Terms

• Payment is due before dispatch unless credit terms agreed
• We accept card payments, bank transfers, and cash
• Credit accounts require application and approval
• Late payment charges may apply to overdue accounts

5. Delivery and Collection

• Delivery times are estimates and not guaranteed
• Risk transfers to customer upon delivery or collection
• Customers must inspect goods upon receipt and report issues within 24 hours
• Delivery charges are non-refundable unless we are at fault
• Failed delivery attempts may incur additional charges

6. Returns and Warranties

6.1 Return Policy

• Returns accepted within 30 days of delivery
• Items must be unused, in original packaging, with proof of purchase
• Customer pays return shipping unless item is faulty
• Electrical items have a 7-day return window once opened
• Special orders and modified items are non-returnable

6.2 Warranties

• Manufacturer warranties apply to all new parts
• Installation service carries 12-month warranty
• Used/refurbished parts carry limited warranties as specified
• Warranty claims require proof of purchase and proper installation

7. Installation Services

• Installation quotes are estimates; final cost may vary
• Additional work discovered during installation requires customer approval
• Customer vehicles are held at owner's risk during service
• We are not liable for pre-existing vehicle conditions
• Payment is due upon completion of work

8. Limitation of Liability

• Total liability limited to the value of goods/services provided
• No liability for consequential or indirect losses
• No liability for losses due to customer error or misuse
• Consumer rights under UK law remain unaffected
• Business customers accept commercial risk limitations

9. Website Use

9.1 Acceptable Use

• Website is for legitimate business purposes only
• No unauthorised access or interference with systems
• No uploading of malicious content or viruses
• Respect intellectual property rights

9.2 Website Availability

• We aim for 24/7 availability but cannot guarantee uptime
• Maintenance windows may cause temporary unavailability
• No liability for losses due to website downtime

10. Intellectual Property

• Website content is owned by us or licensed for use
• Customers may not reproduce content without permission
• Product names and trademarks belong to respective manufacturers
• Customer data remains the property of the customer

11. Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy. By using our services, you consent to such processing as outlined in our Privacy Policy.

12. Dispute Resolution

• We aim to resolve disputes amicably through direct communication
• Formal complaints should be made in writing to our management
• Unresolved disputes may be referred to mediation
• UK courts have exclusive jurisdiction for legal disputes
• Consumer rights to statutory dispute resolution remain unaffected

13. Termination

Either party may terminate this agreement:

• By giving reasonable notice for ongoing arrangements
• Immediately for breach of material terms
• We may suspend services for non-payment
• Outstanding obligations survive termination

14. Changes to Terms

We may update these terms to reflect changes in our business or legal requirements. Significant changes will be notified via email or website notice. Continued use of our services constitutes acceptance of updated terms.

15. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts, except where consumer rights provide otherwise.

Contact Information